Last Updated: 18 December 2023

1. Introduction

1.1. These terms and conditions form a legally binding agreement between you and Cross-Border Worldwide Ltd (“CBW”) concerning the utilisation of our Products, Services, and Membership through our website. If there are concerns or suggestions regarding these terms and conditions, please contact us for further discussion.

2. Definitions and Interpretation

2.1. “Editing Membership” pertains to the membership service offered by CBW, providing ongoing access to your Registered Account for revising, updating, and reviewing your Products subsequent to receiving the First Version.

2.2. “First Version” denotes the initial rendition of the Products delivered to you.

2.3. “Products” encompass documents such as wills or any other documents sold by CBW as ordered by you.

2.4. “Membership” includes Editing Membership and Storage Membership.

2.5. “Privacy Policy” refers to the privacy policy accessible on our website at .

2.6. “Registered Account” signifies the account created by you on our website.

2.7. “Services” encompass the provisions by CBW through the Registered Account, including the creation, updating, checking of Products, professional review, advisory support, and storage and witnessing services.

2.8. “Storage Membership” signifies a membership service that includes the storage of your Products in our fireproof safe.

2.9. “Website” is identified as

2.10. “we,” “us,” “our” collectively represent Cross-Border Worldwide Ltd (CBW).

2.11. “you,” “your,” “yours” pertain to the client placing orders for Products, Services, and/or Membership.

2.12. “Writing” includes electronic communication such as emails.

3. Contact Information

3.1. Cross-Border Worldwide Ltd, trading as Cross-Border Worldwide – Tax & Trust, with its location at 51 Colegate, Norwich, Norfolk, England NR3 1DD.

3.2. You can contact us at or through postal mail at the aforementioned address. Any communication or notice related to these terms and conditions may be sent by CBW through email using any address under the domain

3.3. Our primary mode of communication with you will be through telephone, email, or postal mail, depending on the contact details specified in your Registered Account.

4. Products, Services, and Membership

4.1. Registration as a Member

4.1.1. Ensure the suitability of the offered Products, Services, and/or Membership before placing an order. Thoroughly review the information provided on our website.

4.1.2. By creating a Registered Account, you acknowledge and agree to adhere to these terms and conditions and our Privacy Policy.

4.1.3. The Registered Account is intended for individuals above 18 years old, and our Products, Services, and/or Membership are not intended for those under 18.

4.1.4. Products, Services, and/or Membership are specific to the chosen jurisdiction specified on the Website.

4.1.5. Provide accurate and truthful information during registration; refrain from providing false or misleading details.

4.1.6. Maintain the security of login credentials associated with your Registered Account.

4.2. Contracting Parties

4.2.1. An agreement is established when CBW accepts your order, and subsequent payment is made.

4.3. Products and Services

4.3.1. Products, Services, and/or Membership are designated for your personal use and are not meant for resale.

4.4. Changes and Cancellations

4.4.1. Unlimited changes to specified fields in your Registered Account are allowed for 30 days from the date of purchase. Editing Membership is required for unlimited changes beyond this period.

4.4.2 – Orders can be cancelled within 14 days, except in cases where the waiver for immediate commencement of work has been expressly granted.

4.4.3. Refund available within 30 days upon receipt of notice.

4.4.4 – Termination of Membership is not permissible, and the sole method to discontinue services is by opting not to renew the Membership upon its expiration.

4.4.5. Documents stored belong to you, and requests for returns can be made during office hours.

4.5. Changes by CBW

4.5.1. Adjustments may be made to reflect changes in laws, regulatory requirements, technical enhancements, and general improvements.

4.5.2. Access may be suspended or cancelled in case of a breach of terms.

4.5.3. CBW retains the right to decline the provision of Products, Services, and/or Membership at its discretion.

4.5.4. The storage location may be changed without prior notification.

4.6. Product Supply

4.6.1. Digital content will be available for download within 5 working days of order acceptance.

4.6.2 – Non-downloadable documents will be shipped within 14 days, unless a waiver is explicitly granted, in which case shipment will occur within 4 days of the order acceptance.

4.6.3. Membership can be cancelled as per clause 4.4.4. or by CBW as per clause 4.5.2.

4.6.4. In case of delayed supply due to events beyond our control, please reach out to us.

4.6.5. Supply may be suspended temporarily for technical issues or updates.

4.7. Price and Payment

4.7.1. The price displayed on the Website is applicable. Utilise any applicable discount vouchers.

4.7.2 Pay by instalments option is available for various products and services.

4.7.3. The total price, as displayed on the order page, must be paid in full before the provision of Services and/or Membership or the download of Products.

4.7.4. The First Version price includes a 30-day period for unlimited changes. Editing Membership will be automatically charged annually after the first year.

4.7.5. The Storage Membership price will be automatically charged yearly.

4.7.6. No refunds will be provided for unsigned or incomplete Products.

4.7.5. The Storage Membership price will be automatically charged yearly.

4.7.6. No refunds will be provided for unsigned or incomplete Products.

5. Your Data

5.1. Provide complete and accurate information for your Registered Account.

5.2. Refrain from creating an account using false identity information or maintaining multiple accounts simultaneously.

5.3. Authorisation is granted to CBW to process your personal information for the provision of Products, Services, and/or Membership and for payment processing, in accordance with our Privacy Policy.

5.4. While CBW takes reasonable steps to ensure data security, it is not liable for breaches caused by third parties.

5.5. Promptly inform us of any unauthorised use of your account.

6. Use of Personal Information

6.1. Personal information will be used for the provision of Products, Services, and/or Membership and for payment processing.

6.2. Disclosure of personal information to third parties
will be in accordance with our Privacy Policy.

6.3. By accepting these terms and conditions, you consent to the use and disclosure of your personal information as outlined in our Privacy Policy.

7. Intellectual Property Rights

7.1. Content and Marks are provided “AS IS” for personal use only. Reproduction or commercial use without express written permission is prohibited.

7.2. You are granted a non-exclusive, non-transferable license to use the Website Content. Modification, reproduction, or distribution is prohibited.

7.3. Intellectual property rights in your data are retained by you. CBW holds a license to use your data for the provision of Products, Services, and/or Membership.

7.4. Licensing, selling, making derivative works, or reverse engineering are restricted.

8. Our Website

8.1. Information on the Website may vary, and efforts are made to keep it correct and accurate. However, it is provided “AS IS.”

8.2. The goal is to maintain the site’s availability at all times, but no guarantee is made regarding its error-free nature. CBW assumes no liability for any issues caused.

8.3. Avoid interference with the website’s functionality or circumvention of security measures.

8.4. Links to third-party websites are provided for your interest. CBW is not responsible for their content or services.

9. Disclaimer and Limitation of Liability

9.1. CBW is not a law firm and is not regulated by legal societies.

9.2. No responsibility is assumed for verifying identity, testamentary/mental capacity, undue influence, understanding of Product contents, knowledge of owned assets, and consideration of all beneficiaries.

9.3. Guidance notes are provided for execution; however, the responsibility to follow them rests with you.

9.4. Changes in the law may render Products outdated; however, CBW is not obligated to notify you of such changes.

9.5. No review is conducted for legal accuracy unless specifically requested and paid for.

9.6. Witnessing services are limited to acting as witnesses.

9.7. Products, Services, and/or Membership are suitable for the chosen jurisdiction only.

9.8. No liability or warranty is provided for free downloadable Products.

9.9. Liability is limited to the amount paid for relevant Products, Services, and Membership.

9.10. No liability is assumed for loss of profits, data, or indirect, special, or consequential loss.

9.11. Exceptions exist for personal injury or death due to negligence.

9.12. Products, Services, and Membership are intended for domestic and private use.

10. Customer Care

10.1. A commitment is made to provide quality services. Contact us if dissatisfied; contact details are specified in clause 3.

11. Regulation

11.1. CBW is not regulated; however, some advisers are individually regulated.

12. Other Important Terms

12.1. The contract is formed between you and CBW, and no third-party rights are conferred.

12.2. Each clause operates independently, and the invalidity of one clause does not impact others.

12.3. Delay in enforcing rights does not imply waiver unless confirmed in writing.

12.4. Governing Law and Dispute Resolution

The governing law for these Terms of Use is that of the United Kingdom.

12.5. Dispute Resolution

By agreeing to these Terms of Use, you consent to resolving any disputes arising from the use of CBW materials, Products, Services, and Memberships through binding arbitration. This process will follow the rules of the United Kingdom’s leading arbitration institution. The arbitration tribunal will consist of a single arbitrator appointed in accordance with the specified rules.

12.6. Exceptions to Arbitration

While arbitration is the primary method for dispute resolution, either party may seek interim or preliminary relief, or enforcement of an arbitration award, from a court of competent jurisdiction.

12.7. Governing Law and Jurisdiction

These Terms of Use and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United Kingdom. The parties hereby submit to the exclusive jurisdiction of the courts of the United Kingdom.

12.8. Amendments

We reserve the right to modify, amend, or change these Terms of Use at any time. Any such modifications will be effective immediately upon posting on the Site or other notice to you.

12.9. Entire Agreement

These Terms of Use constitute the entire agreement between you and CBW, superseding any prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and us.

12.10. Contact Information

For any queries regarding these Terms of Use, you can contact us at or through our Website.