Last Updated: 18 December 2023

Definitions and Key Terms

To ensure clarity in this Cancellation, Return & Refund Policy, key terms are strictly defined as follows:

  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Cross-Border Worldwide Ltd, the entity responsible for your information under this Return & Refund Policy.
  • Customer: Refers to the company, organisation, or individual that signs up to order Cross-Border Worldwide products or subscription plans.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device used to visit Cross-Border Worldwide and access its services.
  • Products: Refers to the products or subscription plans provided by Cross-Border Worldwide, as described in the relevant terms (if available) and on this platform.
  • Website: Cross-Border Worldwide’s site, accessible via this URL:
  • You: A person or entity registered with Cross-Border Worldwide to order products or use the services.

Return & Refund Process

Thank you for choosing Cross-Border Worldwide. We appreciate your decision to purchase our products. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, terms and conditions apply to transactions at Cross-Border Worldwide. We’ll be as brief as our attorneys allow. The main thing to remember is that by placing an order or making a purchase at Cross-Border Worldwide, you agree to the terms set forth below, along with Cross-Border Worldwide's Privacy Policy.

At Cross-Border Worldwide, we are dedicated to providing our customers with high-quality products. Each document undergoes thorough inspection and is crafted with utmost care to ensure your satisfaction.

To return an item, please email customer service at to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of purchase and return the document, then mail your return to the following address:

Cross-Border Worldwide Ltd
Attn: Returns RMA #
51 Colegate Norwich,
Norfolk NR3 1DD
United Kingdom

All returned items must be in new and unused condition, with all original tags and labels attached. You may also use the prepaid shipping label enclosed with your package.


You have the flexibility to cancel your order within 14 days of purchase. Contact us for cancellation or use the self-cancellation option in your dashboard.


To request a refund, contact our customer service team at with your email address associated with your Cross-Border Worldwide account and the reason for the refund. We will process the refund promptly.

Refunds will be issued to the original payment method or provided as store credit, according to your preference.

Orders with an immediate start option are ineligible for a refund due to the waived cooling-off period.


For any reasons, customers can request a replacement within 14 days from the order date. Contact our customer service team at with your email address associated with your Cross-Border Worldwide account to request a replacement. We will address your request promptly.


If there’s an error with the document you bought, contact us at, providing your order number and email address associated with your Cross-Border Worldwide account, so we can assist you promptly.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend, or make any changes to this document to accurately reflect our service and documents, those changes will be prominently posted here. By continuing to use the service, you will be bound by the updated Return & Refund Policy. If you do not agree, you can delete your account.

Contact Us

If you have any questions, don't hesitate to contact us via email at