Last Updated: 18 December 2023

This Privacy Policy (“Policy”) outlines the principles and practices governing the collection, use, and protection of your personal data by Cross-Border Worldwide Ltd (“CBW,” “we,” “our,” or “us”). Please read this Policy carefully to understand how we handle your personal data.

 

Basis for Processing Personal Data

Personal data refers to any information that can identify a living person.

In this section, we elucidate how and why we process your personal data, along with the legal basis for such processing.

1. To Enter and Perform Contracts with You: We process your personal data to provide services upon your request. This is essential for us to deliver the requested services. Failure to provide this information will result in the inability to use our services.

2. To Improve Our Website: Your personal data is processed to enhance your website experience. This includes tailoring content display for your device and using third-party cookies for website improvement and optimisation, while ensuring the security of our website.

3. For User Research: We contact you to gather feedback on your experience with our products and services. This feedback helps us tailor and improve our offerings. Additionally, we conduct research for the development of new products and services, incorporating user experiences.

4. For Cross-Border Worldwide Marketing Purposes: Based on your recent activity, we may contact you, unless you’ve indicated otherwise. We process your personal data to determine services, promotions, or offers that may interest you. All communications include an unsubscribe link, and you can opt-out by emailing [email protected].

5. To Create Anonymised Data Sets: Anonymised data, which cannot identify individuals, is used for statistical analysis and identifying general trends. This data may be used for press publications, showcasing demographics without disclosing personal information.

6. In Case of Business Sale: If our business undergoes a sale or acquisition, your personal data may be transferred to a third party. The legal basis for this transfer is our legitimate interest in ensuring the continuity of services for you.

 

Information We Collect From You

We collect and process the following data:

1. Information You Give Us: Provided through forms on our Website or through correspondence, including your name, address, email, phone number, financial information, and other details related to your assets.

2. Information We Collect About You: Automatically gathered during your visits to our Website, such as technical information and details about your visit.

 

Cookies

Our Website uses cookies to improve your browsing experience. By continuing to browse, you agree to our use of cookies.

Strictly Necessary Cookies: Essential for the operation of our Website, enabling features like secure logins and e-billing services.

Analytical/Performance Cookies: Allow us to recognise and count visitors, helping us improve the functionality and user experience of our Website.

You can block cookies through your browser settings, but this may limit access to parts of our Website.

 

Do Not Track

We use your ‘Do Not Track’ status to determine tracking script usage, such as affiliates and Google Analytics. Most browsers allow you to enable ‘Do Not Track.’

 

Uses Made of the Information

We combine information you provide with data collected about you, using it for the purposes mentioned above.

 

Where We Store Personal Data

All information is stored on secure servers. If you have a password for our Website, you’re responsible for its confidentiality.

 

Period of Storage

Uncompleted registration data is retained for assistance, and completed wills are stored indefinitely for legal protection and contestation support.

 

Your Rights Under Data Protection Laws

Right to Object: You can object to our processing of your personal data based on our legitimate interests. We’ll stop unless we have compelling grounds to continue.

Right of Access: You can receive confirmation and access to the personal data we process about you.

Right to Rectification: You can request correction or completion of inaccurate or incomplete personal data.

Right to Restriction: You can restrict our processing under specific circumstances.

Right to Data Portability: You can receive your personal data in a machine-readable format for transmission to another controller.

Right to Erasure: You can request the deletion of personal data under certain conditions.

If you have concerns, contact us at [email protected]. If unresolved, you can lodge a complaint with the Information Commissioner.

 

Exercising Your Rights

To exercise your rights, contact us at [email protected]. We may require identity confirmation.

 

Changes to Our Privacy Policy

Any changes will be posted on this page. Check frequently for updates or significant changes.

 

Contact

For questions, comments, or requests, email [email protected].